Terms & Conditions
DESTINABLISS seeks out the best deals for transportation, activities, meals, and accommodation for its clients' stays in France and abroad, helping them create their dream trips.
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Article 1 – Purpose
These General Terms and Conditions apply, without restriction or reservation, to any purchase of travel delegation services (transport, accommodation, stays, etc.) (the "Services") offered by Destinabliss to consumers and non-professional clients (the "Clients" or "Client").
The main features of the Services are presented on the website www.destinabliss.com. The Client is required to read this information before placing an order. The choice and purchase of a Service is solely the responsibility of the Client.
These terms and conditions are accessible at any time on the website and will prevail, where applicable, over any contradictory document.
The Client declares that they have read and accepted these GTC by signing the quote before the order process is initiated, along with the general terms of use of the website www.destinabliss.com.
The validation of the order by the Client means full and unconditional acceptance of these general terms and conditions. Destinabliss reserves the right to adapt or modify the GTC at any time. These terms apply as soon as they are published, and the version applicable to the Client’s purchase is the one in effect on the website at the time the order is placed.
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Article 2 – Order Process
For each travel request, the Client must fill out the form on the website www.destinabliss.com, send an email to destinabliss@gmail.com, or call +61420774216, providing the essential information for Destinabliss to search for the requested trip.
It is the Client's responsibility to verify the accuracy of the order and immediately report any errors.
Upon receiving the initial information, Destinabliss checks the feasibility of the trip in terms of destination and budget. After a first quick search, Destinabliss contacts the Client by phone, WhatsApp, or email to refine the trip request, gather all the details, and propose a package matching the search. After several attempts to communicate, if there is no response, the trip request will not be processed.
The order is recorded on the Provider's website when the Client accepts these General Terms by signing the quote and validating the order.
A confirmation email with the quote is sent to the Client, summarizing all the details of the trip for confirmation, requesting payment of the package to Destinabliss. The Client has the opportunity to review the order details, total price, and correct any errors before confirming acceptance. This confirmation implies acceptance of all the present general terms and constitutes proof of the sales contract. The sale of Services will only be considered final after the quote has been validated and the package has been paid for. The package must be paid before the travel search begins.
Once the package is paid, the trip proposal is sent within 15 working days. This will be in the form of a PDF document outlining transportation, accommodation, and/or other services requested (car hire, activities, etc.) for the requested trip. Booking links will be included in this document for the Client to make their reservations.
If there is no response from the Client to proceed with the trip, Destinabliss will cease further work on the trip after 7 days of attempts by email and/or phone.
Proposals can be refined based on the Client’s request within 3 days. After this period, the proposal is considered accepted. Destinabliss will finalize the trip, and no further searches can be carried out; the order is not modifiable.
Destinabliss is not responsible for booking transport and/or accommodation and/or local guides and/or cultural sites. It is the Client's responsibility to handle these arrangements.
The proposals provided by Destinabliss are not reserved; prices may change, or accommodations may already be booked. Destinabliss is not responsible for such price increases or unavailability.
Destinabliss is not liable if the Client is unable to make a reservation, nor can it take on a new search without additional charges.
Destinabliss reserves the right to cancel or refuse any order from a Client with whom there is an existing dispute regarding payment for a previous order.
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Article 3 – Price
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The prices for service packages are quoted inclusive of taxes and in Australian dollars. The search service is charged as a flat fee. Rates may include any discounts or referral programs offered by the Provider under the conditions outlined on the website www.destinabliss.com.
An invoice is issued by Destinabliss and sent to the Client with the summary email of the services ordered.
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Article 4 – Payment Terms
The payment for service fees can be made directly to the Provider via bank transfer or direct card payment.
In case of bank transfer, the Client must provide proof of payment to Destinabliss to receive the travel itinerary. Otherwise, Destinabliss will wait until the transfer is received before sending the itinerary and any related travel information (car hire, flights, accommodation, etc.).
In case of payment in installments, the Client must make a first deposit upon order according to the conditions specified in the quote, and pay the balance before receiving the travel itinerary. The itinerary will not be sent until the balance is paid.
The Client agrees to pay the agreed package upon receiving the invoice and by the due date indicated on the invoice. Any delay in payment beyond the specified date will result in late penalties, automatically due to Destinabliss at a rate of four (4) times the legal interest rate, calculated on the price of the Services. In addition, a flat fee of AU$40 will be charged for late payment, without prejudice to late penalties.
Late payment will result in the immediate due date for all sums owed by the Client, and Destinabliss may suspend or cancel the Services ordered.
No additional fees higher than the costs incurred by Destinabliss for the payment method will be charged to the Client.
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Article 5 – Service Delivery
Destinabliss commits to making its best efforts to provide the Services ordered by the Client, within the scope of a duty of care. Any deadlines provided are indicative and not a firm commitment from Destinabliss.
If the ordered Services are not provided for reasons other than force majeure or Client error, the sale may be canceled upon the Client's written request.
Cancellation will not result in a refund of any amounts already paid.
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Article 6 – Right of Withdrawal
The Client has a 3-day withdrawal period from the conclusion of the contract to cancel their order without justification, unless the Services have already started with the Client's consent before the end of the withdrawal period.
This right can be exercised online via the withdrawal form available on the website or by written notice, email, or registered letter. A model withdrawal letter is attached to these terms.
If the Client has exercised their right to withdraw after the contract's execution has started at their express request, they must pay Destinabliss for the service provided up until the withdrawal decision, proportional to the agreed price.
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Article 7 – Liability
Destinabliss commits to providing the best services to tailor the trip for the Client. However, Destinabliss cannot be held liable for failure to book transport and/or accommodation if the Client does not book promptly after receiving the links.
Destinabliss is not responsible for incorrect information. The Client must provide accurate data and verify the details (departure airport, travel dates, accommodation, etc.). Each request is processed based on the data provided at the start of the trip creation process.
Changes to destinations, dates, or other elements requiring a new trip search will not be processed or may require a new package.
Destinabliss is not responsible for issues arising from contracts with transport companies, accommodation providers, travel agencies, or any other service provider involved in the proposed trip, nor for any disputes between the Client and these providers.
Destinabliss cannot be held responsible for the poor execution of a trip, flight cancellations, bad travel experiences, accommodations, or other services. The booking of the trip is entirely the Client's responsibility. The service provided by Destinabliss is merely advisory and time-saving regarding trip searches.
Destinabliss commits to regularly checking the functionality of its website www.destinabliss.com. Destinabliss reserves the right to temporarily interrupt access for maintenance. Destinabliss is not responsible for temporary difficulties accessing the site due to external circumstances.
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Article 8 – Intellectual Property
Destinabliss retains all intellectual property rights on studies, designs, models, prototypes, etc., created (even at the Client's request) for the provision of Services, as well as the website.
The Client is prohibited from reproducing or exploiting these materials without Destinabliss' prior written consent, which may require financial compensation. The travel itinerary and all information provided by Destinabliss are for the Client’s use only and cannot be shared or published publicly.
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Article 9 – Personal Data Protection
Destinabliss and the Client acknowledge and agree that the collection of personal data is necessary for the conclusion and execution of the contract, as well as for compliance with legal obligations, including accounting and tax requirements. These data may be transferred to third parties whose involvement is necessary for the contract's execution (accountant, etc.).
The data collected will be retained only for as long as necessary for the purposes for which it was processed, including the storage of order forms and accounting documents for ten (10) years.
Destinabliss commits to respecting the Client's privacy and treating personal data according to current privacy laws.
For any request, the Client can contact Destinabliss at destinabliss@gmail.com.
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Article 10 – Unforeseeable Circumstances
If there are unforeseen circumstances at the time of contract conclusion, the party not willing to assume excessive costs may request renegotiation.
However, if the unforeseen circumstances persist or are definitive, the contract may be rescinded.
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Article 11 – Force Majeure
The Parties will not be held responsible if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure. Events considered to be force majeure, without this list being exhaustive, include government decisions, fire, war, embargo, insurrection, strike, hostilities, terrorism, sabotage, flood, explosion, epidemics, quarantine restrictions, factory closures, and labour disputes.
The Party experiencing the event must promptly inform the other Party of its inability to perform its service and provide justification. The suspension of obligations will not under any circumstances be a cause for liability for non-performance of the obligation in question, nor will it lead to the payment of damages or late penalties.
The Client acknowledges that processing times may be significantly extended or travel proposals may be cancelled due to the COVID-19 crisis. Destinabliss will make every effort to inform the Client as much as possible about the extension of deadlines or potential cancellations imposed by its service providers.
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Article 12 – Disputes
In the event of a dispute, the Client agrees to resolve the issue amicably with Destinabliss. If no agreement is reached, the dispute will be submitted to the competent court.
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Article 13 – Governing Law
These terms and conditions are governed by Australian law.
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